At Choice CBD, we are committed to maintaining high standards of accuracy, fairness, and integrity in our content. We value feedback from our readers and take all complaints seriously. This Editorial Complaints Policy outlines our procedures for handling complaints about our editorial content.
Purpose
The purpose of this policy is to ensure that complaints about our editorial content are dealt with promptly, fairly, and consistently.
How to Make a Complaint
If you have a complaint about any editorial content on our website, choicecbd.co.uk, please follow these steps:
Submit Your Complaint
Email: Send your complaint to [email protected] with the subject line “Editorial Complaint.”
Include the following information:
Your name and contact details.
A clear description of your complaint, including the specific article or content in question.
The date the content was published.
Any supporting evidence or references.
Acknowledgement
We will acknowledge receipt of your complaint within three business days.
You will receive a confirmation email with a reference number for your complaint.
Our Complaints Handling Procedure
Initial Review
Our editorial team will conduct an initial review of your complaint to determine its validity.
If the complaint is unclear or lacks necessary details, we may request additional information from you.
Investigation
A thorough investigation will be conducted, which may involve consulting the author of the content and reviewing relevant materials.
We aim to complete the investigation within 14 business days of receiving the complaint.
Response
You will receive a written response outlining our findings and any actions we propose to take.
If we find that an error was made, we will take appropriate steps to correct the content and, if necessary, issue a retraction or apology.
Appeal
If you are not satisfied with our response, you may appeal the decision.
To appeal, reply to the response email with the subject line “Appeal.”
The appeal will be reviewed by a senior member of our editorial team who was not involved in the original investigation.
A final decision on the appeal will be communicated to you within 14 business days.
Corrections and Retractions
Corrections
If an error is found in our content, we will correct it promptly. A correction notice will be added to the article, clearly stating the change.
Retractions
In cases where content is found to be significantly flawed or misleading, we may retract the article. A retraction notice will be posted in place of the original content.
Confidentiality
All complaints will be handled confidentially. We will not disclose your personal information to any third parties without your consent, except as required by law.
Contact Us
If you have any questions about this Editorial Complaints Policy or wish to make a complaint, please contact us at:
Address
170-172 Whitchurch Road
Heath
Cardiff
CF14 3NA
Thank you for helping us maintain the quality and integrity of our content. Your feedback is invaluable in ensuring that we continue to provide accurate and trustworthy information to our readers.